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Getting Online Guide

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Using Our Site

What do I do if I receive the following message: "Server is busy or is not responding"?

Review the url web address bar located at the top of the webpage to ensure the web address is correct. A complete web address appears in the following format: https://premierloc.mybankingservices.comIf the url is correct, attempt to connect a second time to the web address. After three unsuccessful attempts, please contact us.

Help Sources

If you still have questions regarding your browser, we encourage you to contact the appropriate company that created it through the normal customer support channels. However, if you have any questions regarding Online Banking or your accounts, please call us at 855.420.9467.

When I try to sign on to Online Banking I receive a message saying "Login failed, retry." What happened?

It is possible that you have entered your user id and/or password incorrectly. The user id and password are case sensitive so we recommend that you verify that your Caps Lock button is not turned on and that you have copied the password down correctly. If you still are unable to access your account information, please call us at 855.420.9467.

While trying to go back to a previous page I was taken back to the log on screen. Why did this happen?

Sometimes using your browser's back button will cause you to be logged out of Online Banking. For security reasons some pages are automatically expired so that you cannot return to them. By using the navigation toolbar found at the top of most Online Banking pages, you should not encounter this problem.

What browsers and operating systems do you support?

Consumer eBanking is compatible with current versions of Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari on Microsoft and Apple operating systems.

For maximum security, always use the latest version of a browser. Beta versions of browsers and operating systems are not recommended or supported. Additionally, if a browser or operating system is no longer supported by the vendor, it is not supported by us.

Other browsers and operating systems may be used; however, they are not supported by us and some features may not function properly.

Certain tools on the site are blocked or will not work. Why?

Your browser may require you to enable pop-ups on our site in order for certain tools to work properly. 

How do I enable pop-ups on the site? Is it safe to do so?

To fully access our site and to enable tools to work properly, we recommend you set your browser to allow pop-ups. While it is a good practice to block pop-ups on sites that are unknown to you, rest assured that the pop-ups on our site are safe and your banking session will remain secure if they are enabled.

To enable the pop-up feature on our site, follow the instructions below, based on the browser you use.


Microsoft Edge

  • Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings>Cookies and site permissions
  • Go to “Site permissions “and select “Pop-ups and redirects”
  • Go to “Allow” and click “Add”
  • Enter site url and click “Add”


  • Click on the Firefox dropdown and select “Options” (or, on the menu bar, click “Tools” and then “Options”)
  • Click “Content”
  • Click “Exceptions” next to “Block pop-up windows”
  • In “Address of web site” field, enter
  • Select “Allow”
  • Click “Close” and then “OK”


  • Click on the wrench in the upper right-hand corner
  • Click “Options”
  • Click “Under the Hood”
  • In the Privacy section, click “Content Settings”
  • In the Pop-ups section, click “Manage Exceptions”
  • In “Add a new host name pattern” field, enter
  • Select “Allow” and press “Enter”


  • Click on “Safari” in the upper left-hand corner
  • Click “Preferences”
  • Click “Security”
  • Remove the check mark from “Block pop-up windows”

Note: With Safari, pop-ups are either “on” or “off” – there is no option to enter exceptions.

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